Snijder Incasso Use No-Code to Develop the First Self-Service Portal in the Sector
Made repayments much easier and more reliable
Secured new clients with the first self-service portal in the sector
Streamlined their entire repayment process
Let’s make a deal
Collection agency Snijder goes above and beyond in their commitment to customer satisfaction. In reality, debt collection can be a difficult field to navigate without a great deal of care being put into the systems and processes around it. This is exactly why Snijder has focused heavily on its customer services since it’s founding in 1995. Still, the company hadn’t yet been able to invest in digital transformation and the tools which come along with that. That is until frequent requests begun pouring in from potential customers asking for a self-service payment option.
“Everyone is different, everyone has a story which is precisely why we are out to understand and connect with individual stories. To do that, we needed Betty Blocks.”
One particular potential customer gave the company two strict requirements before signing on: That it should be possible for debtors to make payments online, and that this self-service portal needed to be operational within two weeks. Since developing an online portal with the security, payment, and database requirements of tools like this wouldn’t be possible through traditional programming, Snijder sought out a no-code solution.
After doing market research, the company reached out to Betty Blocks to help build a custom system. Not only to build the service itself but help ensure that it would be compatible with their existing tools as well.
By utilizing no-code and listening to actual consumer needs, Snijder was able to develop a brand new self-service portal in just 4 weeks. Over and above that, Snijder were the very first company in their sector to implement a tool like this for their customers.
Building blocks used
The whole package
Betty Blocks was used to develop both the frontend and backend of Snijder’s self-service portal. The backend was seamlessly integrated with Snijder’s existing legacy system, Eurodossier, allowing for a smooth transfer of data between both the old and new systems. Making use of the existing systems helped ensure their users always have the most up-to-date information available which can be cross-referenced for total security.
Since the information being shared with clients in the portal is obviously extremely private, Betty Blocks made sure that each user interacted with the system in a personalized dashboard. In the application’s frontend, users see a complete balance overview with options to make online payments from there. To help make the process easier, additional functionalities were added, such as the ability to contact a Snijder consultant directly, to help customers who had questions or difficulties.
“Everyone is different, everyone has a story which is precisely why we are out to understand and connect with individual stories. To do that, we needed Betty Blocks.” - Leonie Snijder
Key features of the application
Online payment integration
Repayments can be made in just a few clicks
Compatibility with existing systems
Clients have a 100% overview of their current account
Personalized client dashboards
Information is privately displayed with options to chat with consultants
Innovation at work
As promised, the self-service portal was ready and online in 1.5 weeks! The speed of development and uniqueness of Snijder’s customized application made them the only agency in their sector to have implemented a self-service portal. Snijder as a company understands that customers don’t actively want to be a part of systems like these but through this application, Snijder has made the process a lot easier and much more bearable.