Careers

Senior Customer
Success Manager

Alkmaar

On-site

32-40 Hours

Video Image

Hear from Chris

A bit about Betty Blocks

Video Image

Hear from Chris

A bit about Betty Blocks

  • CUSTOMER SUCCESS

  • SPARRINGSPARTNER

  • ADVISOR

  • STAKEHOLDER MANAGEMENT

  • INNOVATION

  • AI FOCUS

  • CUSTOM SOFTWARE

  • SAAS

  • AI MINDSET

  • STRATEGIC

  • CUSTOMER SUCCESS

  • SPARRINGSPARTNER

  • ADVISOR

  • STAKEHOLDER MANAGEMENT

  • INNOVATION

  • AI FOCUS

  • CUSTOM SOFTWARE

  • SAAS

  • AI MINDSET

  • STRATEGIC

  • CUSTOMER SUCCESS

  • SPARRINGSPARTNER

  • ADVISOR

  • STAKEHOLDER MANAGEMENT

  • INNOVATION

  • AI FOCUS

  • CUSTOM SOFTWARE

  • SAAS

  • AI MINDSET

  • STRATEGIC

What will you be doing?

What will you be doing?

As a Customer Success Manager at Betty Blocks, you'll be the strategic sparring partner for our clients. Because our platform is used to build complex business software, you understand better than anyone what a software development process entails. You're not just a relationship manager - you're an advisor who translates technical complexity into measurable business value.


As a senior member of the team, you coach colleagues, share best practices, and optimize our internal processes. Your focus includes:

Understanding the architecture of custom software and guiding clients in translating their vision into scalable solutions.
Effortlessly switching between IT specialists and C-level management to convey the value of our platform.
Keeping clients up to speed on the latest developments, leveraging your affinity with AI to show them how to innovate smarter and faster.

Who are you?

Who are you?

We're looking for a professional who speaks the language of developers but advocates for the interests of the business. You understand the phases of software development and can seamlessly guide clients through the process.

You have experience as a Customer Success Manager, Project Manager, or Implementation Manager, preferably within custom software development.
You understand the complexity of custom software (development, integrations, deployment) and can manage this process.
You have demonstrable experience with or a strong affinity for AI and understand its impact on the future of software development.
You are a strong conversation partner at various levels and speak and write fluent Dutch and English. Fluency in Dutch is required.
Experience with Low-code/No-code platforms or SaaS solutions is a definite advantage.

Wat do we offer?

What do we offer?

A MacBook and iPhone (also for personal use)
Plenty of room for personal growth and a pension plan
A daily catered healthy lunch, an in-house gym, and a discount on a personal trainer
An inspiring, "Google-like" office near Alkmaar station
Celebrate successes at a Friday afternoon drinks, monthly Buffel borrel, or one of our very own festivals
A travel expense allowance
25 vacation days per year
Professional chair massages at the office
A pension plan

Apply for
this position

Fill in your details and we'll get back to you as soon as possible.

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Apply for this position

Fill in your details and we'll get back to you as soon as possible.

By reaching out to us, you agree to our Privacy Policy.

Apply for this position

Fill in your details and we'll get back to you as soon as possible.

By reaching out to us, you agree to our Privacy Policy.

Got a great CV you want to send?

Just send it to our HR Director, romy.waijboer@bettyblocks.com

Got a great CV you

want to send?

Just send it to our HR Director, romy.waijboer@bettyblocks.com

Got a great CV you want to send?

Just send it to our HR Director, romy.waijboer@bettyblocks.com

What's next?

What does your journey
to joining us look like?

What does your
journey to
joining us look like?

What does your journey to
joining us look like?

We believe hiring should be a two-way street. Here's exactly what to expect from the moment you apply to the day you walk through our doors - no surprises, just a clear and honest process.

1. Let's talk

A recruiter will reach out to you to discuss the job oppertunity, ask about your motivation, and possibly schedule a first interview.

2. First interview

Come into our office to meeting the hiring Manager and team, discuss your experience, and get a real feel for the role.

3. A chance to shine

Time to show what you've got - we may send you a position-specific assignment ahead of your second interview.

4. Second interview

This is your moment - present your assignment and walk through your assessment results together with the team.

5. Job offer

The moment you've been waiting for. The recruiter will send over your offer by email and follow-up with a call to walk you through it.

6. Let's sign

Are we both excited? Once we're both on the same page, we'll get the paperwork signed and start counting down to your first day.

AI Speed. Enterprise Control.

Code that's yours.

© 2026 Betty Blocks. All right reserved.

All Systems: Operational

AI Speed. Enterprise Control.

Code that's yours.

© 2026 Betty Blocks. All right reserved.

All Systems: Operational